Communication Essentials is an interactive programme designed to give staff the communication tools to be successful with their colleagues and customers.
The programme focuses on the skills required to ensure that staff communicate effectively and professionally and maintain a positive slant on situations that may be difficult.
Learn how to
- Identify the key elements of a successful communication
- Use body language, voice tone and words to ensure the communication you give accurately reflects the message you want to send.
- Recognise common communication conflict escalators and how to avoid them
- Say what you want in a way that is likely to be received positively
- Develop strategies to help customers be successful even when all their needs can’t be met.
- Get feedback from your customers so there is no ambiguity and a clear pathway is established.
Communication Essentials gives you
- A day (9am – 3pm) of facilitated insights focusing on the key skills to ensure positive customer communication whatever the situation.
- The opportunity to demonstrate the skills needed to achieve the best possible outcomes with customers.
- Lots of practical exercises to work through with your new colleagues.
